Terms and conditions

Prior to any work carried out at your place of work you need to obtain permission from the land owner or your employer.

  1. All charges for servicing, repairs and parts supplied are payable on completion of work unless arrangements for credit facilities have been made in advance.
  2. Payment methods – Cash, cheque (accompanied by a valid banker’s card) or credit/debit card. Cheques are only acceptable to the limit of the supporting card
  3. All parts and materials supplied remain the property of Mobile Vehicle Services until payment has been received in full.
  4. The company reserves the right to make charges for credit on all overdue invoices.
  5. The company reserves the right to prevent release of the vehicle until payment has been received in full.
  6. In the event of a customer canceling work for which parts have been ordered and obtained specifically, there will be a handling charge or full settlement at our discretion.
  7. The company reserves the right to charge the customer a deposit on the ordering or contracting for services. Such deposit is determined by the company at the time of order or contract.
  8. All items of value should be removed from the vehicle prior to placing it in our care. Whilst we endeavor to ensure the safety of your vehicle, the company will not accept responsibility for any losses.
  9. All employees of the company are insured to drive your vehicle on the public roads – a copy of the policy is viewable on request.
  10. All work carried out by Mobile Vehicle Services is guaranteed against faulty workmanship for 6 months or 6,000 miles (whichever occurs sooner). If a fault arises that is due to our faulty workmanship and is reported to us within the guarantee period it will be rectified free of charge. This guarantee does not extend to work carried out by a third party on our behalf. In this case the third party’s own terms and conditions will apply. In every case, the customer will be notified that a company other than Mobile Vehicle Services has carried out work on their vehicle. This is usually only applicable in the case of specialist repairs. The company will not be responsible for loss of earnings, inconvenience or alternative transport costs in the event of a claim under this guarantee.
  11. The guarantee on parts supplied will be limited to the terms and conditions of the manufacturer’s guarantee in force at the time of purchase.
  12. All repair estimates remain in force for a period of 28 days, after which period a revision may be made.
  13. The company will only release the vehicle to the customer after repairs are completed. Mobile Vehicle Services take no responsibility for vehicles taken by the customer before work is complete.
  14. The company reserves the right to refuse to carry out any repair, servicing or any other work on any vehicle which, in their sole opinion, they consider to be un-roadworthy or unsafe. Furthermore, the company may refuse to carry out any works which may, in their sole opinion, render a vehicle unsafe or which may otherwise have a detrimental effect on other parts of the vehicle. The company reserves the absolute right to hand back to the customer any vehicle which it considers, in its sole opinion un-roadworthy or unsafe and where it has reasonable cause to believe that such vehicle may be used on a public highway. Where the company is undertaking works for the customer and identifies, in its sole opinion, a need for further safety related repair, the customer will be advised accordingly. Should the customer fail to authorise such repair, the company reserves the right to arrange for the vehicle to be transported to the customer’s home address at the customer’s cost.
  15. The company will endeavor to complete, the service, repair or other works by the date and time requested by the customer. In the case of ordered parts or accessories the company or will, likewise, endeavor to ensure their availability by the date and time requested. However, the company can offer no guarantee with the respect of the provision of this clause. And cannot accept responsibility for the delay resulting from the non or late availability of parts, spares, accessories or other reasons beyond its control.
  16. Your statutory rights remain in addition to these terms and conditions.